Senior Business Analyst

Description

We are seeking a talented **Senior Business Analyst** with expertise in Salesforce to drive the analysis and optimization of multiple Salesforce instances. In this role, you will play a critical part in evaluating processes to determine the best strategies for consolidation, removal, or enhancement, while facilitating meaningful discussions with stakeholders about business processes and goals. *We accept* *CVs in English only.* **Responsibilities** * Collaborate with stakeholders to understand business processes and requirements related to Salesforce instances * Conduct in\-depth analysis of multiple Salesforce environments to identify areas for consolidation, removal, or optimization * Develop strategic recommendations for improving Salesforce processes, ensuring alignment with business objectives * Facilitate workshops and discussions with cross\-functional teams to gather insights and document process workflows * Leverage expertise in Salesforce declarative functionality to support process re\-engineering and solution design * Create detailed business process documentation and reports to communicate findings and proposals to stakeholders * Partner with Salesforce administrators and developers to ensure proper implementation of recommended changes * Monitor and track the progress of Salesforce optimization initiatives and assess their impact * Identify potential risks and propose mitigation strategies during the analysis and execution phases * Provide guidance and support to the business in maximizing the value of Salesforce platforms * Stay updated on Salesforce innovations and industry best practices to inform decision\-making **Requirements** * 3\+ years of experience as a Business Analyst, with a focus on Salesforce * Knowledge of Salesforce declarative functionality, including workflows, process builder, and other customization options * Expertise in analyzing and documenting business processes within Salesforce environments * Capability to work directly with stakeholders to translate business needs into actionable solutions * Understanding of Salesforce configuration and its impact on business processes * Proficiency in managing multiple Salesforce environments to identify overlaps and inefficiencies * Flexibility to use Salesforce\-related tools for analysis and reporting tasks * Background in business process re\-engineering and optimization within Salesforce ecosystems * Strong communication and presentation skills, capable of explaining technical processes to non\-technical stakeholders * English level of minimum B2 (Upper\-Intermediate) for effective communication **Nice to have** * Familiarity with Salesforce innovations like Flows, AppExchange solutions, or industry\-specific clouds * Knowledge of Salesforce integration with third\-party systems * Skills in creating performance dashboards and metrics within Salesforce environments **We offer** * Learning Culture \- We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally * Health Coverage \- Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family * Visual Benefit \- Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200\.000 COP for any visual health expenses * Life Insurance Plan \- We have partnered with MetLife to offer a full\-coverage Ife insurance plan. So, your family is covered, even if you are gone. * Medical Leave Coverage \- We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us * Professional Growth Opportunities \- We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally * Stock Option Purchase Plan \- As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization * Additional Income \- Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways * Community Benefit \- You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams! *Please note that even though you are applying for this position, you may be offered other projects to join within EPAM.* EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi\-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting\-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.