Systems Assistant

Description

Position Summary: We are seeking a Systems Assistant to ensure the proper operation of technological systems and equipment, providing support and assisting infrastructure. Key Highlights: 1. Provide comprehensive technical support to internal users 2. Perform preventive and corrective maintenance on equipment 3. Support network administration and inventory management **Systems Assistant** **Abogados Recovery of Credits S.A.S.** is looking for a **Systems Assistant** to strengthen our Technology team and provide support for the company's technological processes. **Job Objective** Ensure the proper functioning of the organization’s systems, equipment, and technological tools by delivering timely user support and assisting in the administration and improvement of the technological infrastructure. **Main Responsibilities** * Provide technical support to company users. * Diagnose and resolve hardware- and software-related incidents. * Perform preventive and corrective maintenance on computer equipment. * Install, configure, and update equipment and applications. * Manage users, permissions, and access to various platforms. * Track and manage technological requests. * Support network and connectivity administration. * Manage inventories of equipment and technological assets. * Monitor tickets and support requests. * Assist in implementing and configuring new technological tools. * Ensure proper functioning of the company’s technological resources. * Document procedures, incidents, and solutions implemented. **Required Profile** * Technician or technologist in **Systems, Computer Science, Networks, Telecommunications, or related fields**. * Minimum of **1 year of experience in technical support and/or systems administration**. * Knowledge of hardware, software, networks, and operating systems. * Proficiency with technical support and ticket management tools. * Knowledge of equipment and peripheral configuration. * Experience in corporate user and platform administration is desirable. * Analytical and problem-solving skills. * Excellent internal customer service and communication skills. * Organized, responsible, and detail-oriented. **Working Conditions** **Position:** Systems Assistant **Work Mode:** On-site **Work Location:** Cali, Valle del Cauca **Contract Type:** Indefinite-term contract "Salary:" To be agreed upon based on experience \+ transportation allowance \+ corporate benefits. Work Location: On-site employment