At Alfa Laval, we believe in making a positive difference every day by supporting our colleagues, customers, and partners to build a more efficient and sustainable world. With over 140 years of history as a constantly evolving start-up, we combine innovation and rapid growth with the personal development of our people. We are looking for a Temporary Customer Support (6 months) to provide operational support to the team, committed to delivering an exceptional customer experience and strengthening the connection between commercial, logistics, and service departments. This role is key to ensuring customer satisfaction, trust, and operational continuity in the Andean region, guaranteeing agile, accurate, and customer-focused processes. Main Responsibilities* Manage and update sales orders in iScala for Colombian customers. * Track delivery dates and coordinate with the Logistics department. * Maintain constant communication with internal and external customers, informing them about the status of their orders. * Ensure proper receipt and validation of documentation from the commercial department. * Record and update information in iScala and OneCRM systems. * Collaborate closely with the Customer Services team to meet established service standards. Role Success Indicators* Order processing within the stipulated time frame. * Timely internal and external invoicing after order delivery. * Average response time to customer emails and requests. * Efficient information updates in response to logistical or production changes. Ideal Candidate Profile Key Competencies:* Strong customer service orientation and teamwork. * Organizational skills and attention to detail. * Effective verbal and written communication. * Ability to handle multiple tasks and priorities simultaneously. Technical Knowledge:* Intermediate level in Excel and Microsoft Office tools. * Experience with ERP systems (prior experience with iScala or equivalent is desirable). * Familiarity with sales management or CRM tools (OneCRM, Salesforce, or similar). Required Experience:* Minimum of 3 years of experience in administrative roles, customer service, logistics, or international trade. Education:* Professional degree in Business Administration, International Business, Foreign Trade, or related fields. Languages:* Basic to intermediate English, capable of reading and responding to professional emails and participating in basic meetings. Contract Duration:* Temporary (fixed term of 6 months)