Administrative Support Associate II

Description

Job Summary: Xerox is seeking a Junior Onsite Support representative to manage customer accounts, providing support for daily operations, problem resolution, and inventory and consumables management. Key Responsibilities: 1. Manages daily operations and problem resolution for customers 2. Manages inventory of parts and consumables 3. Performs equipment and software installation **About Xerox Holdings Corporation** For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client\-centric and digitally\-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com. Xerox Company (or Xerox) is an information services technology company with over 100 years of continuous redefinition of the workplace experience, and is currently seeking a Junior Onsite Support representative to manage an assigned customer account and oversee the installed base (services\-consumables\-others). **Benefits We Offer:** * A culture that offers flexibility and work\-life balance. * Competitive salaries. **Your Responsibilities:** * Manage aspects of daily operations, problem resolution, customer training, on\-site inventory support, and consumables management. * Monitor and report on services, escalating when necessary. * Request and manage orders, replace defective parts, and manage returns. * Secure and manage the parts\/consumables storage area or other inventory jointly with the account leader. * Perform equipment installation (production, backup, etc.) and software. **What You Need:** * Technical\/Technological degree or final undergraduate semester student in Systems Engineering, Electronics, or related fields. * Experience in printer and print/copy center service administration. * Experience in customer service and support, incident handling, and\/or help desk operations. * Intermediate level of MS Office.