Position Summary: Provide first-level technical support, ensuring service excellence through resource administration and management of end-user requirements and incidents. Key Highlights: 1. Technical support with excellence in service. 2. Remote management of user requirements and incidents. 3. Resource administration and report management. DESCRIPTION Provide technical support, ensuring service excellence through resource administration, report/metrics management, and handling first-level requirements from the organization's end users. Responsible for delivering remote support to users with the highest quality, effectiveness, and efficiency for incidents, requests, or changes. Responsible for managing activities, incidents, and requests received via management tools. REQUIREMENTS Technical or technological degree in Systems, Telecommunications, or related fields. ITIL Foundation v3 certification is desirable. Advanced knowledge of office application support, microcomputing, laptop and PC support, printers, multifunction devices, antivirus software, operating systems, and remote management systems. Basic knowledge of networks and telecommunications. Minimum 1.5 years of experience in: service desks, customer service handling, and telephone communication skills.
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
