Job Summary: This position performs collection responsibilities, improving cash flow, minimizing delinquencies, and limiting bad debt exposure, while providing excellent customer service. Key Highlights: 1. Opportunity in a Fortune Global 500 organization 2. Experience a rewarding culture and talented teams 3. Develop skills and advance your career **Before applying, select your preferred language from the options available in the upper-right corner of this page.** Explore your next opportunity with a Fortune Global 500 organization. Discover innovative possibilities, experience our rewarding culture, and work alongside talented teams that help you grow every day. We know what it takes to take UPS into the future — people with a unique combination of competence and passion. If you possess the qualities and motivation to lead yourself or teams, roles are ready to cultivate your skills and take you to the next level. **Job Description:** **Job Summary** This position performs collection responsibilities according to established procedures for various types of customers. He/She impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. This position manages customer import billing requests and responses. He/She has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. This position must have a knowledge of multiple products, services, or business units. **Responsibilities:** * Provides excellent customer service. * Responds to customer inquiries within required service level agreement. * Identifies, prioritizes, and resolves complex issues delaying payment. * Develops, creates, and analyzes collection and accounts receivable reports. * Updates customer and other stakeholder information using various software programs. * Monitors and maintains assigned customer accounts. * Submits recommendations to write-off account balances. * Works to enhance the current process. * Speaks with internal/external customers when required to clarify any question or request. **Experience Required:** 6 months of experience in administrative areas **Academic Profile:** Bachelor’s degree OR at least last semester if currently a student OR at least 1 year within UPS for other academic profile levels (REQUIRED) **Other requirements:** * Excel required – Medium * Solid Performance or above in last performance review **Languages:** English 85% (Fluent – Required) **Qualifications:** * Bachelor’s Degree or International equivalent — Preferred * Bachelor’s Degree or International equivalent in Business or related field — Preferred * Proficiency in the use of Microsoft Office products * Prior Collections experience * Strong organizational and prioritization skills * Basic negotiation skills * Experience handling objections and gaining commitment — Preferred **Employment Type:** Permanent UPS is committed to providing a workplace free from discrimination, harassment, and retaliation.
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
