Help Desk Analyst – Funza

Indeed

Company

Job typeFull-time

Workplace typeOnsite

Experience levelNo experience limit

Education levelNo degree limit

Description

Position Summary: You will provide technical support, ensuring service excellence for end users, and remotely managing incidents and requests with maximum quality. Key Highlights: 1. Technical support with service excellence 2. First-level requirement and incident management 3. Remote support with maximum quality and efficiency DESCRIPTION Provide technical support, ensuring service excellence through resource administration, report and/or metric management, and handling first-level requirements from the organization’s end users. You will be responsible for delivering remote support to users with maximum quality, effectiveness, and efficiency for incidents, requests, or changes. You will be responsible for managing incidents and requests received via management tools. REQUIREMENTS For the Funza distribution center Technical or technological degree in Systems, Telecommunications, or related fields. ITIL Foundation v3 certification is desirable. Advanced knowledge of office software support, microcomputing, laptop and PC support, printers, multifunction devices, antivirus software, operating systems, and remote management systems. Basic knowledge of networks and telecommunications. Minimum 1.5 years of experience in: service desks, customer service handling, interpersonal skills

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Posted by

Valentina Rodríguez

Indeed · HR

Location

Valentina Rodríguez

Indeed · HR

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