Sales Solution Engineer

Description

Summary: This role involves serving as a technical point of contact, designing and delivering compelling solution demonstrations, and partnering with Global Services for seamless post-sale transitions. Highlights: 1. Serve as technical point of contact for customer engagements 2. Design and deliver compelling solution demonstrations 3. Partner with Global Services for seamless post-sale transitions Overview: **Sales Solution Engineer – Colombia \| Remote** ================================================ We're looking for a **Sales Solution Engineer** to join our team in **Colombia – Remote (Contrato a termino Indefinido)****Your Role Responsibilities? Here's What You'll Do** ----------------------------------------------------- * Serve as the technical point of contact for customer engagements, coordinating pre\-sales meetings and translating customer needs into clear solution strategies. * Design and deliver compelling solution demonstrations that connect technical capabilities to real business outcomes, communicating with clarity and confidence. * Present proposed solutions to key stakeholders, earning validation and buy\-in through a strong balance of technical depth and commercial awareness. * Partner with Global Services to ensure a seamless post\-sale transition, remaining actively engaged throughout the customer handoff. * Develop technical documentation and RFP responses that accurately capture solution strategy and customer context. * Engage in a structured 3\-month onboarding experience, collaborating alongside a senior team of engineers on content management and automation projects across Latin America to build product knowledge and pre\-sales expertise. **Technology You'll Use** ------------------------- * **Salesforce** – CRM and opportunity management * **Hyland** Core platforms for solution demonstrations * **Highspot** – Sales enablement and content management * **Microsoft Teams / Zoom** – Virtual customer meetings and presentations * **Microsoft Office Suite** – Documentation, proposals, and RFP responses **Role Essentials (Required Skills)** ------------------------------------- * Fluency in **Spanish** (spoken and written) — primary working language for this role * Technical foundation in one or more of the following: **cloud technologies, databases, automation, content management, or workflow solutions** * Proven ability to bridge the technical and commercial — you're not just a developer, you understand the business impact of technology * Strong presentation and communication skills; able to engage and influence diverse audiences with clarity and confidence * Pre\-sales, implementation, or solution engineering experience — or a strong technical background with a drive to grow into the pre\-sales space **What We'd Like to See (Preferred Skills)** -------------------------------------------- * **English proficiency** — an important next layer for regional and global collaboration * Hands\-on experience or familiarity with **Hyland products** such as OnBase or Alfresco * Background in **enterprise content management (ECM), business process automation, or document management** * Experience coming from a technical implementation or professional services background * Open to any industry — what matters most is your technical curiosity, communication skills, and willingness to grow **Travel Note:** Travel is minimal during the first 6 months (up to one team trip). After the initial onboarding period, regional travel across Latin America will be part of the role.**About Hyland** ---------------- Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. © Hyland. All rights reserved. Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.**\#HylandLife** ---------------- Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry\-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work. The \#HylandLife hashtag encompasses our employee\-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success. As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.**Equal Opportunity Statement** ------------------------------- Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements. Basic Qualifications: * Bachelor’s degree in related field, such as Management Information Systems or Computer Science * Technical Sales experience * Knowledge of Enterprise Content Management (ECM) * Knowledge of general software implementation methodologies * Able to thrive in a fast paced, deadline driven environment * Self\-directed with the ability to manage projects to completion * Good collaboration skills, applied successfully within team as well as with other areas * Demonstrated ability to develop and use engaging, informative and compelling presentation methodologies * Speak or write with ease, clarity and impact, using a communication style appropriate to the subject and the audience * Demonstrated ability to establish rapport and gain the trust of others; effective at gaining consensus * Driven to learn and stay current professionally * Up to 60% travel time required * Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job