Bilingual Customer Service Agent

Description

Job Summary: We are seeking a Bilingual Agent to provide administrative support to law firms and medical offices in the U.S., with professional communication and document handling. Key Highlights: 1. Excellent work environment 2. Opportunity for professional growth 3. Paid training and continuous improvement of English **Bilingual Agent (Full-Time)** **Location:** Medellín, Antioquia **Employment Type:** Full-time (40 hours/week) **Contract Type:** Indefinite-term contract **Schedule:** Monday to Friday **Salary Range:** $2'850\.000 **Job Description** We are looking for a **Bilingual Agent** to provide administrative support to law firms and U.S. medical provider offices. Responsibilities include: * Answering and making calls in English * Calendar management and appointment scheduling * Document handling * Professional and courteous communication with clients and team members **Requirements:** * English level B2 * Proactive, customer-oriented attitude **About Us: Professor X** **Vision:** To become the most recognized bilingual staffing company among doctors and lawyers in the U.S., aiming to employ 1,000 people in Colombia by 2026\. **Mission:** To help doctors and lawyers hire motivated personnel in Colombia, providing qualified talent to achieve their business goals. **Benefits of Joining Our Team** * Excellent work environment * Competitive compensation * Continuous improvement of English * We value our team’s opinions * Opportunity for professional growth * We highlight the quality of Colombian labor **Performance Objectives** * Execute administrative responsibilities with attention to detail and efficiency * Schedule meetings and provide support to clients and team members * Communicate professionally via email * Handle sensitive information confidentially **Key Competencies** * Proficiency in Microsoft Office * Excellent time management and multitasking skills * Collaboration and clear communication skills * Attention to detail and problem-solving ability * Positive attitude and capacity to build effective relationships **Education and Experience** * Minimum English level B2 (Bilingual individual) * High school diploma required; technical or university education preferred * No prior experience required; we offer paid training **Physical Requirements** * Ability to sit and work on a computer for extended periods **Additional Benefits** * Paid training * No weekend work * 6 vacation days upon completion of the first 6 months * Health insurance (EPS), pension, severance pay, bonus, and family compensation fund **Join our team and be part of our growth!** Job Type: Full\-time Application Question(s): * Are you comfortable working in an onsite setting? Experience: * Customer Service: 1 year (Preferred) Language: * English (Required) Work Location: In person