Description
Position Summary:
Provide Technical Support, ensuring service excellence through resource administration, maintenance, and report management.
Key Highlights:
1. Positive impact on user productivity and management
2. Bilingual analyst with C2 English certification
3. Experience in on-site and/or remote technical support
DESCRIPTION
Provide Technical Support, ensuring service excellence through resource administration, preventive and/or corrective maintenance, report and/or metric management, or operating process centers in data centers, generating a positive impact on user productivity and management.
REQUIREMENTS
Technologist or Professional in Systems Engineering, Electronics, Telecommunications, or related fields; bilingual analyst with C2 English certification; knowledge of Windows operating systems; knowledge of office productivity tools.
Minimum one (1\) year of experience in on-site and/or remote technical support, performing user support tasks and managing service management tools in IT operations based on ITIL best practices