Customer Service Analyst

Description

Job Summary: We are seeking a committed and empathetic Customer Service Analyst to deliver an exceptional experience and strengthen customer relationships. Key Highlights: 1. Voice of the company for effective solutions and memorable service. 2. Key role in strengthening relationships and improving customer service processes. 3. Dynamic and collaborative environment with professional growth. At our company, we want to welcome into our team **a committed, empathetic Customer Service Analyst with excellent communication skills**, who will help us deliver an exceptional experience to our customers. ***If you enjoy listening, solving problems, and creating positive experiences, this opportunity is for you.*** Your Mission Be the voice of the company to our customers, delivering **effective solutions, support, and a memorable service experience**. Your role will be critical in ensuring that every customer interaction becomes an opportunity to **strengthen the relationship with the company and improve our customer service processes**. Requirements **Academic Background** Technical, technological, or university degree in fields such as: * Industrial Engineering * Systems Engineering * Business Administration **Experience** Minimum **1 year in similar roles**, preferably in: * Call centers * BPOs * In-person or virtual customer service **Technical Knowledge** * Intermediate proficiency in **Excel** * Experience with **CRM platforms** * Management of **PQRS (Petitions, Complaints, Claims, and Suggestions)** **Competencies** * Customer orientation * Assertive communication * Teamwork * Problem-solving * Appropriate handling of difficult situations Main Responsibilities * Handle and resolve **customer requests, complaints, and claims** via chat, email, social media, and telephone calls. * Manage and track **tickets in the CRM system**, ensuring timely and effective responses. * Prepare **service performance reports** (ANS, response times, and customer satisfaction). * Support other departments in **resolving complex cases** and improving internal processes. * Stay updated on **company products, services, and policies** to provide accurate information. Who Are We Looking For? We seek a person with: * A service-oriented mindset * Analytical thinking * Excellent communication skills * Empathy and sound judgment to resolve situations We do not seek automatic responses; we seek **individuals who genuinely want to make a positive impact on every customer**. What Do We Offer? * **Salary:** $2'000\.000 \+ performance bonus * **Stable employment contract** with all statutory benefits * **Continuous training** in digital tools and customer service * **Dynamic, collaborative, and innovative work environment** * **Professional growth opportunities** within the company * A team that **values your ideas and development** **If helping others excites you and you wish to grow professionally in a dynamic environment, we want to meet you.** Apply now and join our team! Employment Type: Full-time Education: * Incomplete or ongoing University Technical Degree (Desirable) Work Location: On-site employment