Position Summary: We are seeking a Software Support Technician to analyze and resolve technical requests and provide specialized assistance to customers. Key Responsibilities: 1. Customer support and consultation on software usage and configuration 2. Analysis and resolution of high-complexity technical incidents 3. Management of inventory, billing, accounts receivable, and cost processes **Tecno SAS Software House** is looking to incorporate a **Software Support Technician** into its team — someone capable of analyzing and resolving technical requests and providing specialized assistance to our customers. **What are we looking for?** Technician or Technologist in Systems, ADSI, Computer Science, or related fields. **Required Knowledge:** * SQL / SQL Server. * Proficiency with office tools: Excel and Word. * Operating systems and networks. * Customer service and communication tools. * Basic knowledge of billing and accounting. * **Crystal Reports** — desirable. **Main Responsibilities:** Analyze and resolve high-complexity technical incidents; provide customer support and consultation on software usage and configuration; perform installations, updates, and configurations; handle inventory, batch, billing, accounts receivable, and cost processes; manage electronic invoicing; execute SQL/SQL Server queries. **Employment Conditions** * Contract type: Indefinite-term * Working hours: Monday to Friday, 8:00 AM to 5:00 PM * Work modality: Partial remote work * Salary: $1\.750\.905 \+ Social benefits Work location: On-site employment
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
