Hotel Receptionist

Description

Position Summary: Provide warm and professional guest service while managing reservations, check-in, check-out, and services to ensure excellent service. Key Highlights: 1. Warm and professional guest service for an excellent experience. 2. End-to-end management of reservations, check-in, check-out, and room assignments. 3. Guest interaction and sales of additional hotel services. Job Description – Hotel Receptionist **Job Objective** Deliver warm, efficient, and professional guest service throughout the reservation, check\-in, stay, and check\-out processes, ensuring excellent service and compliance with the hotel’s operational and commercial procedures. **Main Responsibilities** Serve guests and customers in person, by phone, and via digital channels. Manage reservations, check\-in, check\-out, and room assignments. Register and update guest information in the system. Perform billing, invoicing, and cash closing according to established procedures. Provide information about hotel services and the destination. Handle guest requests, complaints, and issues, providing timely resolutions. Promote the sale of rooms and additional hotel services. Maintain ongoing communication with operational departments to ensure proper guest service. Prepare job-specific reports and records. Comply with service protocols, safety standards, and internal hotel policies. **Requirements** Technical or technological degree, or current student, in Hospitality and Tourism, Business Administration, or related fields. Minimum 1 year of experience in hotel front desk or customer service. **Proficiency in office software and hotel management systems (preferably Zeus or other PMS). Knowledge in this area is highly important.** **Availability to work rotating shifts, including weekends and holidays.** **OTA management** Competencies Excellent customer service. Effective communication. Organization and attention to detail. Teamwork. Responsibility and integrity. Results- and sales-oriented mindset. Ability to handle pressure. Professional personal appearance. Work Location: On-site employment