IT Support Technician

Description

Job Summary: We are seeking an IT Support Technician to provide on-site technical support to end users, ensuring proper operation of equipment and timely incident resolution. Key Responsibilities: 1. On-site technical support for end users 2. Diagnosis and resolution of hardware, software, and connectivity incidents 3. Incident management and tracking using ticketing tools Position Objective We seek an IT Support Technician to provide on-site technical support to end users, ensuring proper operation of technological equipment and timely handling of incidents and requests via ticketing management tools. Responsibilities \* Provide on-site technical support to end users. \* Diagnose and resolve hardware, software, and connectivity incidents. \* Install, configure, and perform basic maintenance on computers, printers, and peripherals. \* Manage and track incidents using ticketing management tools. \* Escalate incidents when necessary, following established procedures. \* Document performed activities and implemented solutions. \* Assist with installation and configuration of applications and technological equipment. \* Ensure efficient, service-oriented user support. Requirements \* Technical or Technological degree in Systems, Computer Science, Telecommunications, or related fields. \* Minimum 1 year of experience in on-site technical support or help desk roles. \* Experience providing support to end users. \* Knowledge of Windows 10 and Windows 11\. \* Proficiency in Microsoft Office and productivity tools. \* Basic computer and peripheral diagnosis and maintenance skills. \* Basic printer configuration skills. \* Fundamental networking knowledge (TCP/IP, LAN and Wi\-Fi connectivity). \* Experience using ticketing management tools (ServiceNow, Jira Service Management, GLPI, Freshservice, Zendesk, ManageEngine ServiceDesk, or similar). \* Availability to work 100% on-site in Bogotá. Working Conditions Contract Type: Project-based or labor contract. Work Modality: On-site. Schedule: Rotating shifts from Sunday to Sunday, with a scheduled day off according to operational planning. \*Work Location: The employee will work at two locations, as per operational scheduling: El Dorado International Airport – Bogotá. Administrative Center located in Puente Aranda – Bogotá. Competencies \* Strong customer service orientation. \* Effective communication. \* Case organization and tracking. \* Analytical and problem-solving ability. \* Teamwork. \* Proactivity. Work Location: On-site employment