Job Summary: We are seeking a proactive and dynamic technician passionate about technology and experienced in technical support and platform monitoring to join an innovative team in the telecommunications sector. Key Highlights: 1. Professional development opportunity in an innovative and growing company 2. Dynamic, results-oriented work environment 3. Join a team where your technical talent makes a difference Build your career with us in the world of telecommunications! Are you passionate about technology and do you enjoy delivering solutions to customers? This is your opportunity to grow within a leading company in the industry. What We’re Looking For: * Technical degree in Systems or related field (completed or incomplete). * At least 1 year of experience in: customer service, Level I or II technical support, platform and service monitoring. * Knowledge of Linux, VoIP telephony, and networking. * Proactive, dynamic individual with strong service orientation. * What We Offer: * Competitive salary * Initial 3-month contract with potential for extension * Professional development opportunity in an innovative and growing company * A dynamic, results-oriented work environment Your Day-to-Day Responsibilities: * Provide customer support and assistance via multiple channels (Teams, WhatsApp – Keybe, email, phone) * Create and track tickets in Jira * Conduct functionality testing on platforms and services * Monitor tools such as PRTG, Smokeping, and GCP * Supervise proper operation of active regions Availability: * Rotating shifts (morning, afternoon, night) from Sunday to Sunday * Midweek day off * Location: Bogotá (100% on-site) Join a team where your technical talent makes a difference! Application Question(s): * How many years of experience do you have in Level I and Level II help desk support? * Are you currently studying? If yes, please specify the modality (in-person, virtual, hybrid, etc.) * How many years of experience do you have working with Linux or Windows? * Are you available to work rotating shifts including early morning, morning, afternoon, and night shifts? * Are you available to work from Sunday to Sunday, with a compensatory day off during the week? Workplace: On-site employment
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
