Medical Appointment Scheduler

Description

Summary: Seeking a detail-oriented Virtual Assistant with U.S. healthcare operations experience to manage daily medical office operations, including scheduling and patient records. Highlights: 1. Support daily medical office operations 2. Manage patient scheduling and records 3. Handle inbound and outbound calls professionally We are seeking for virtual assistant with prior experience in U.S. healthcare operations and advanced English proficiency (C1 level). This is a 100% remote position requiring availability for 40 hours per week, Monday through Friday. **Contract Type:** Independent Contractor **Position Overview** In this role, you will support daily medical office operations by managing patient scheduling, handling authorization requests, and maintaining accurate patient records. The ideal candidate is detail\-oriented, organized, and comfortable handling both inbound and outbound calls. **Key Responsibilities** * Answer inbound calls and make outbound calls to providers and members regarding authorization status * Schedule, reschedule, and cancel patient appointments * Create and maintain accurate patient charts * Collect patient information for health assessments over the phone * Maintain organized and up\-to\-date patient databases * Handle patient situations professionally and proactively **Requirements** * Minimum 1 year of experience in U.S. medical accounts or healthcare administration * Understanding of HIPAA regulations and patient data confidentiality standards * Knowledge of medical terminology and insurance processes * Advanced English proficiency (C1 level) * Reliable internet connection (100 Mbps or higher) * Own laptop/desktop and headset **Compensation \& Benefits** * 100% Remote * Weekends off * Performance bonuses: 100,000 COP Attendance Bonus and 200,000 COP Productivity Bonus Job Type: Full\-time Application Question(s): * Do you have experience in Medical Customer Service/ Medical appointment setting? * Please record a short 1–2 minute video in English introducing yourself and sharing your previous experience related to this role. Upload the video to YouTube (Unlisted), Google Drive, or Dropbox, and make sure the link is set to “Anyone with the link can view". Then, paste the link as your answer to this question. Language: * English C1 level? (Required) Work Location: Remote