Remote Scheduling & Operations Coordinator – Bilingual English/Spanish

Description

Summary: Seeking a highly organized, proactive, and customer-focused coordinator to manage daily cleaning team schedules and operations, ensuring smooth workflow and excellent customer service. Highlights: 1. Manage and organize daily schedules for multiple cleaning teams 2. Provide excellent customer service and operational support 3. Solve scheduling and operational problems independently We are a growing U.S.\-based residential cleaning company looking for a highly organized, proactive, and customer\-focused Remote Scheduling \& Operations Coordinator. The main responsibility of this position is to organize and manage the daily schedule for multiple cleaning teams while providing excellent customer service and keeping daily operations running smoothly. Responsibilities * Create and organize daily and weekly schedules for multiple cleaning teams * Assign jobs based on location, availability, workload, and travel time * Build the schedule in the most efficient way possible so each day runs smoothly * Confirm upcoming appointments with customers * Communicate with customers regarding arrival windows, schedule changes, delays, and cancellations * Answer incoming customer calls and messages * Receive calls and messages from cleaning technicians throughout the day * Communicate with Spanish\-speaking cleaning teams * Quickly reorganize schedules when an employee calls out, a job runs late, or a customer makes a last\-minute change * Solve scheduling and operational problems without constantly waiting for management instructions * Follow up with customers when necessary * Process and follow up on customer payments and outstanding balances * Assist with basic bookkeeping, accounts receivable, and payment records during slower scheduling periods * Keep customer, employee, and job information organized and updated * Identify potential problems before they affect the schedule * Work with management to continuously improve daily operations and efficiency Requirements * Fluent spoken and written English – REQUIRED * Fluent spoken and written Spanish – REQUIRED * Excellent customer service and communication skills * Comfortable speaking with U.S. customers by phone throughout the day * Comfortable communicating with Spanish\-speaking cleaning teams * Strong organization and attention to detail * Ability to multitask and manage several situations at the same time * Strong problem\-solving and decision\-making skills * Able to work independently and take ownership of responsibilities * Creative and resourceful when unexpected situations happen * Comfortable using computers, CRM systems, and scheduling software * Experience with Housecall Pro, Jobber, or similar CRM/scheduling platforms is a strong plus * Previous experience in scheduling, dispatching, customer service, operations, or administrative work preferred * Bookkeeping, accounts receivable, or payment collection experience is a plus * Reliable computer and high\-speed internet connection Work Schedule This is a full\-time remote position. You must be available to work during U.S. Central Time business hours. Who We Are Looking For We are looking for someone who takes ownership and knows how to solve problems. If a cleaner calls out, a customer changes an appointment, a job is running late, or the schedule suddenly stops working, we need someone whose first thought is: “How can I solve this and keep the day moving?” We want someone who is calm under pressure, professional with customers, organized, dependable, creative, and capable of making good decisions without needing constant supervision. If you enjoy solving problems, organizing schedules, working with people, and helping a fast\-growing company operate efficiently, we would like to hear from you. Job Type: Full\-time Application Question(s): * Are you available to work full\-time during U.S. Central Time business hours? * Have you managed schedules for multiple employees or field teams before? * Have you used Housecall Pro, Jobber, or another CRM/scheduling system? If yes, which one? * Do you have experience with bookkeeping, accounts receivable, or collecting customer payments? * How many years of customer service experience do you have? Language: * English ,Spanish (Required) Work Location: In person