Customer Service Representative

Description

Job Summary: We are seeking a proactive and organized Customer Service Advisor to serve as the first point of contact, manage customer requests, and support administrative and commercial processes. Key Highlights: 1. First point of contact with customers, providing comprehensive service. 2. Coordination of administrative and commercial processes. 3. Opportunity to work in a dynamic and excellence-oriented environment. Are you passionate about customer service and do you possess strong organizational skills, proactivity, and communication abilities? Our team is looking for a Customer Service Advisor who will serve as the first point of contact with our customers and support the coordination of various administrative and commercial processes. What will be your main responsibilities? * Provide in-person, telephone, and WhatsApp customer service. * Manage and assign customer requests to commercial advisors. * Monitor customer service delivery and track received requests. * Support internal platform management and information registration. * Maintain control over administrative processes related to daily operations. * Assist the commercial team to ensure an excellent service experience. We are looking for someone who: * Demonstrates outstanding service attitude and communication skills. * Has experience in sales, virtual or in-person customer service, and CRM systems. * Is organized, responsible, and detail-oriented. * Is proficient in office software and able to quickly learn new systems. * Adapts easily to teamwork. Employment Conditions * **Position:** Customer Service Advisor * **Work Mode:** On-site. * **Schedule:** Monday to Saturday. * **Salary:** Current legal minimum wage \+ statutory benefits. If you enjoy customer service, thrive in a dynamic environment, and wish to join a team committed to excellence, please submit your resume—we would love to meet you. Work Location: On-site employment