Technical Support Engineer | SQL Specialist | C1 English

Description

Job Summary: We are seeking a Junior Technical Support Engineer to join our team in Colombia, providing effective support and solutions to international clients in a dynamic environment. Key Highlights: 1. Opportunity to grow within a global, high-growth company 2. Exposure to high-impact technologies 3. Collaboration with Engineering and Product teams We are looking for a Junior Technical Support Engineer to join our Colombia-based team at a fintech SaaS company. If you are passionate about technology, problem analysis, and working in a dynamic environment with international clients, this opportunity is for you. We seek professionals with 1–3 years of experience in technical support, application support, or similar roles, who possess advanced SQL knowledge and C1-level English proficiency. Although this is a junior-level position, we require strong technical capabilities to investigate incidents, analyze data, and deliver effective solutions to international clients. This is an excellent opportunity to grow within a global company offering significant growth potential, competitive benefits, and exposure to high-impact technologies. What will you do in this role? You will be a key contributor delivering technical support to external customers and internal teams, ensuring the proper functioning of our platform and delivering an exceptional service experience. Key Responsibilities: * Provide technical support to customers and internal teams. * Investigate, analyze, and resolve incidents via ticketing systems. * Execute SQL queries to identify, validate, and resolve data- and application-related issues. * Identify root causes and propose effective solutions. * Collaborate closely with Engineering and Product teams. * Communicate clearly and professionally in English and Spanish. * Document cases, track progress, and ensure timely resolution. Requirements: * C1-level spoken and written English (mandatory). * Advanced SQL knowledge, including joins, subqueries, aggregate functions, and data analysis (mandatory). * 1–3 years of experience in technical support, application support, helpdesk, or similar roles. * Strong analytical and problem-solving skills. * Ability to manage multiple cases in an organized and efficient manner. * Proactive, solution-oriented profile with critical thinking. Additional Assets: * Experience with Python, AWS, or Snowflake. * Experience working with data platforms. * Familiarity with Adobe ecosystem tools. * Experience in SaaS, fintech, or other technology-driven environments. We seek a candidate with: * A proactive and solution-driven attitude. * Excellent communication skills. * Strong organizational skills and autonomy. * An analytical mindset and attention to detail. * A customer-service orientation. * A desire to learn and grow professionally in technology-driven environments. Location: Colombia (100% remote). Working Hours and Schedule: * 8-hour daily workday plus 1-hour break. * Two days off per week. * Shifts scheduled within the operational window of 6:00 a.m. to 9:00 p.m. * Due to operational needs and shift rotation, you may be scheduled to work Saturdays approximately once per month or every other month. Contract Type: Indefinite-term contract with all statutory benefits. Benefits: * Health insurance policy. * Study bonus. * Birthday day off. * Family Day off every six months. If you have a solid foundation in technical support, advanced SQL skills, and wish to grow professionally within an international company, we would love to meet you. Workplace: Remote employment