24/7 NOC Engineer

Description

Position Summary: A professional passionate about network operations, technology infrastructure monitoring, and service continuity, managing incidents and ensuring platform availability. Key Highlights: 1. Technology and telecommunications infrastructure monitoring and management 2. Ensuring availability, stability, and performance of critical services 3. Participating in operational continuity and problem management We are seeking a professional passionate about network operations, technology infrastructure monitoring, and service continuity, with the ability to manage incidents, perform technical analysis, and ensure the availability of critical platforms. Job Objective Monitor, manage, and track technology and telecommunications infrastructure, ensuring service availability, stability, and performance through incident handling, event analysis, and timely escalation to specialized teams. Responsibilities Monitor network infrastructure, links, servers, and critical services. Manage incidents and events following ITIL guidelines. Perform infrastructure availability, capacity, and performance analysis. Conduct initial diagnostics and escalate to resolution teams. Track and control tickets until closure. Generate operational reports, KPIs, and trend analyses. Execute post-change and post-maintenance validations. Ensure compliance with established SLAs/OLAs. Participate in operational continuity and problem management activities. Coordinate with network, security, telecommunications, systems teams, and vendors. Required Profile Professional degree in Systems Engineering, Telecommunications, Electronics, or related fields. Experience in technology infrastructure operation, monitoring, or support. Knowledge of LAN/WAN networks, TCP/IP, DNS, DHCP, VPN, and telecommunications. Experience with monitoring and event management tools. Desirable experience in NOC centers or specialized support desks. Technical Knowledge Infrastructure and service monitoring. Incident, problem, and change management. Monitoring tools such as Zabbix, SolarWinds, PRTG, Nagios, or similar. Windows and Linux operating systems. Networking and telecommunications. ITIL and best operational practices. Location: Bogotá Availability for rotating 24/7 shifts Work Mode: On-site If you have experience in infrastructure monitoring, operations, and support, we want to meet you! -Requirements- Minimum Education: University / Professional Degree years of experience Knowledge: Networks