Administrative Assistant / Yumbo

Description

Job Summary: A leading company in the sector is seeking an Administrative Assistant to manage requests, orders, routes, dispatches, and ensure documentary and operational traceability. Key Responsibilities: 1. Manages customer requests and orders by assigning routes and drivers. 2. Ensures documentary and operational traceability in systems such as R-360 and TMS. 3. Monitors routes and manages incidents for customers and operations. A leading company in the sector is currently seeking an Administrative Assistant. Responsibilities: 1. Register customer service requests in the R-360 portal according to requirements. 2. Process orders in Routing to generate routes and trips. 3. Assign license plates and drivers to trips generated by the tool and confirm scheduling with the carrier. 4. Ensure storage maintains traceability in the TMS. 5. Guarantee 100% printing of received documents for dispatch scheduling (invoices, delivery notes, purchase orders, certificates, etc.). 6. Receive and link delivery supporting documents to the billing department where applicable, performing traceability and management to ensure full recovery of supporting documents. 7. Monitor and track routes, ensuring receipt, reporting, and resolution of customer incidents. 8. Manage alarms generated by the TMS due to various incidents. 9. Inform customers and related processes (Operations, Returns, etc.) about returns and re-dispatches to ensure proper handling. 10. Ensure legible photographic documentation of delivery documents in the TMS. 11. Guarantee daily trip closure in the TMS and record any incidents occurring therein. 12. Receive Ransa documents and customer documents, verifying that the latter include correct stamps and quantities to be delivered at each point, consistent with documentation provided to the carrier at loading. 13. Generate reports listing customer invoices, ensuring physical and scanned return, securely stored in the cloud as stipulated in commercial agreements. 14. Report on KPIs and monitor customers and operations as required, ensuring document traceability and process improvement. 15. Trace complaints and/or claims to the relevant process, managing and ensuring responses within maximum allowable timeframes. 16. Review integration of manifests into RNDC and ensure all manifests are correctly transmitted upon vehicle dispatch. 17. Perform all other duties assigned by the immediate supervisor related to the position. Salary: COP 1,900,000 + COP 50,000 food allowance + COP 250,000 legal transportation allowance + statutory benefits. Schedule: Monday to Saturday, rotating shifts across three shifts. Experience: Minimum 6 months as an administrative assistant. -Requirements- Minimum education: University degree / Technical program Years of experience Keywords: helper, assistant, auxiliary, aux, administrative, aide, assistant, helper, aide