Customer Service Representative

Description

Job Summary: You will be the first point of contact, providing high-quality support in a collaborative environment focused on professional growth and service excellence. Key Highlights: 1. High-quality support for suppliers and members 2. Collaborative environment focused on professional growth 3. Incident resolution and claims management Customer Service Representative Location: Cali, Colombia 100% on-site position Schedule: Monday to Friday Availability: 6:00 a.m. – 6:00 p.m., rotating shifts within this time frame Weekly workload: 44 hours (per Colombian labor law) Full availability within the stated time frame is required. Job Description You will serve as the first point of contact for medical suppliers and members, delivering high-quality support via phone calls, emails, and internal systems. You will be part of a collaborative environment focused on professional growth and service excellence. Key Responsibilities Handling high-volume inbound and outbound calls Managing customer service emails and tickets Resolving access-related incidents and information submission issues Follow-up calls to suppliers and members Investigating invoices, account balances, and claims Accurate documentation in internal systems Supporting account management and operations projects Requirements Minimum experience: 1.5 years in customer service (phone and email) English proficiency level: C1 Knowledge of healthcare or insurance (preferred) Excellent communication and problem-solving skills Ability to work independently on-site Important Information Strictly on-site position Initially, the role will involve phone calls only. -Requirements- Minimum education: High School Diploma / Secondary Education years of experience Languages: English Knowledge: Customer Service, Customer Support Keywords: service, service, demonstrator, fair representative, traveling salesperson, agent, representative, agent, representative