IT Support Technician - Help Desk

Description

Job Summary: We are seeking an IT Support Technician to advise, resolve, and provide specialized remote and on-site follow-up for user requests, incidents, and requirements. Key Responsibilities: 1. Provide specialized assistance and training on software and hardware 2. Conduct visits and follow-up at pharmacies 3. Control and keep hardware inventories and contracts up to date We are looking for an IT Support Technician! Position Purpose: To receive, analyze, advise, resolve, train, accompany, visit, route, escalate, and provide specialized remote and on-site follow-up for all requests, incidents, or requirements escalated by the Associate Technology Support Center (CATA), delivering timely and high-quality service in accordance with the defined service catalog. Requirements: Education: Associate Degree in Systems or related fields Experience: 2 years of experience in the field Specific Knowledge: Software Installation Processes Software Development Testing Databases Communications (VPN) Customer Service Main Responsibilities: Provide specialized assistance, support, and training for computing resources, software, hardware, and training for affiliated pharmacies Conduct visits and follow-up at pharmacies Providing remote and on-site technical support services for requests, issues, or requirements raised by associates regarding the use, handling, configuration, and parameterization of assigned corporate email accounts Planning, managing, and monitoring services delivered by the Help Desk Controlling and maintaining up-to-date hardware inventories and contracts of associates Conditions: Salary: $3,554,000 Schedule: Monday, Tuesday, Thursday, and Friday from 8:00 AM to 5:10 PM; Wednesday from 8:00 AM to 5:20 PM; in case of special activities, work will be performed on Saturdays until 4:00 PM Work Modality: Two days working remotely (Home Office) and three days in the field Travel Route: Meta and Casanare Contract Type: Direct employment with the company Apply now and become part of a company that values your talent and supports your growth.-Requirements- Minimum Education: University / Professional Degree 3 years of experience Knowledge: Technology Keywords: technologist, technician, tech, technician, technology, technology, technologist, support, support, support, help, assistance