Service Manager - Guarne

Description

Job Summary: A leading company in the industrial and machinery sector is seeking a Service Manager to lead the service strategy, manage teams, and supervise after-sales and used machinery operations. Key Highlights: 1. Leadership in service strategy and profitability 2. Team management in after-sales and preparation 3. Supervision of maintenance and warranty operations A leading company in the industrial and machinery sector requires a SERVICE MANAGER for its team, with an academic background of (a professionally certified Mechanical Engineer, Electromechanical Engineer, Industrial Engineer, or Mechatronics Engineer), a minimum of 8–10 years of experience in heavy machinery, construction, mining, agricultural, or industrial equipment sectors, and at least 5 years in leadership roles such as: Technical Service / After-sales, Maintenance Operations, Specialized Workshops. Demonstrable experience in: Service P&L management, Maintenance contract administration, Refurbishment and marketing of used machinery, OEM manufacturer relationships, After-sales processes: warranties, contracts, spare parts, field support. Diagnosis, repair, and maintenance of heavy machinery, Preparation, overhaul, and certification processes for used machinery. • Service indicators: Mechanical availability, MTTR / MTBF, Workshop efficiency, Service costs • ERP and service management system proficiency (SAP, Oracle, Dynamics or similar), to perform the following functions: · Strategy and profitability: Define and execute the service strategy aligned with the corporate plan, ensuring profitability and participating in budgeting and investment decisions. · Leadership and team management: Lead after-sales and preparation supervisors, develop teams, and foster a culture of safety, quality, and continuous improvement. · After-sales operations: Supervise maintenance, repairs, and warranties, ensuring customer satisfaction while controlling costs, productivity, and turnaround times. · Used machinery management: Ensure efficient inspection, refurbishment, and certification processes, optimizing costs and timelines for sales. · Control, compliance, and improvement: Monitor key KPIs, comply with safety and environmental regulations, drive continuous improvements, and ensure results in profitability, cost control, and team performance. Salary: To be agreed upon Day shifts: Mon–Thu 7:00 AM – 5:30 PM; Fri 7:00 AM – 4:00 PM Work location: GUARNE, with willingness to travel The company provides round-trip transportation from Sabaneta, with stops at various metro stations. -Requirements- Minimum education: University / Professional degree 5 years of experience Keywords: leader, head, manager, manager, director, chief, lead, leadership, regent, service