Quality Technical Apprentice or Technologist

Description

Job Summary: We are seeking a technical or technological professional to ensure continuous improvement of internal processes, support the department in handling PQRS (Petitions, Complaints, Claims, and Suggestions), update procedures and forms, and monitor corrective actions and quality indicators. Key Highlights: 1. Opportunity to support continuous improvement of internal processes. 2. Key role in monitoring quality indicators and audits. 3. Part of an established travel agency with 30 years of experience. **Job Description** ---------------------- Ensure continuous improvement of the company's internal processes, complying with regulatory requirements and internal policies. * Support the department in responding to customer PQRS. * Support the department in developing and updating procedures and forms. * Service Surveys: Consolidate results, analyze information, and submit them to process leaders. * Corrective, preventive, and improvement actions: Monitor corrective actions to ensure they are reported and closed promptly. * BSC and QMS indicators: Monitor timely submission of indicators by various company departments. * Internal/external quality audits. **Candidate Requirements** -------------------------- * Knowledge of ISO standards and quality management. * Technical or technological degree. This position is open to persons with disabilities. **Compensation** ---------------- 1750905**Selection Process** ------------------------ The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the position. 2\. Check your email. 3\. Log in to Aira and answer the requested questions and/or tests. Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ \_EN \_\_EXPRESO VIAJES Y TURISMO\_\_ WE HAVE BEEN CONNECTING COLOMBIANS WITH THEIR DREAM DESTINATIONS FOR OVER 30 YEARS. WE ARE ONE OF THE COUNTRY'S MOST IMPORTANT TRAVEL AGENCIES. OUR HISTORY BEGAN ON SEPTEMBER 3, 1983, UNDER THE NAME \_\_EXPRESO TOURS\_\_. SUBSEQUENTLY, IN 1993, WE INCORPORATED AS A COMPANY AND ADOPTED THE LEGAL NAME \_\_EXPRESO VIAJES Y TURISMO\_\_. ON JULY 1, 2008, WE BECAME THE TRAVEL AGENCY OF \_\_CAJA DE COMPENSACIÓN FAMILIAR CAFAM\_\_, STRENGTHENING OUR COMMITMENT TO EXCELLENCE AND SERVICE. SINCE THEN, WE HAVE WORKED WITH PASSION, SUPPORT, AND PROFESSIONALISM TO DELIVER MEMORABLE EXPERIENCES, ENABLING INCREASING NUMBERS OF COLOMBIANS TO REALIZE THEIR TRAVEL DREAMS WITH CONFIDENCE AND PEACE OF MIND.\_ **Our Benefits** ----------------------- Life Insurance, Partner Discounts, Travel Discounts, Career Development Plan, among others