Job Summary: Technical Support Technician responsible for ticket management, support request tracking, and customer service, ensuring rapid and effective technical responses in the renewable energy sector. Key Highlights: 1. Ticket management and support request tracking. 2. Diagnosis and repair of equipment in renewable energy. 3. Software and hardware configuration, technical troubleshooting. Job Title: Technical Support Technician (Renewable Energy / Electronics/Electrical) Location: Bogotá, D.C. Job Description A leading company in the renewable energy sector requires a Technical Support Technician to manage tickets, track support requests, provide customer service, and perform diagnosis and repair of equipment (inverters, controllers, batteries, solar panels). The professional will serve as the liaison between sales, customer success, and end users, ensuring rapid and effective technical responses, as well as proper software and hardware configuration. Main Responsibilities Physical inspection of received equipment (inverter, controller, battery, solar panel, etc.). Support request tracking and ticket management. Repair of equipment approved by customers or manufacturers. Warranty management with manufacturers as applicable. Preparation of diagnostics and efficient case resolution. Acting as liaison between the sales team, customer success, and customers to resolve issues. Software and hardware configuration, technical troubleshooting. Preparation of technical reports, documentation, and validations with manufacturers. Organization and coordination of technical visits, installations, and meetings. Technical advisory services and verification of electrical compatibility. Qualifications Education: Technical or technological degree, or final-semester student in Electronic or Electrical Engineering. Experience: Over 1 year in technical support (preferably in renewable energy, electrical/electronic systems, UPS, batteries, or inverters). Skills: Customer orientation, strong written and verbal communication skills, problem-solving ability, proactivity, organization. Desired Knowledge: Energy backup systems, inverters, batteries, solar panels. Working Conditions Salary: $1,760,000 + transportation allowance + statutory benefits. Schedule: Monday to Friday, 7:30 a.m. to 5:20 p.m. Employment Type: Project-based contract. -Requirements- Minimum Education: University / Technical Program 1 year of experience Keywords: technologist, technician, tech, technician, technology, technology, technologist, support, support, support
Juan Lopez
Computrabajo
Juan Lopez
Computrabajo
