Assistant Manager - Afternoon MOD

Description

Summary: The Assistant Property Manager ensures operational excellence, communication standards, property readiness, and a seamless guest experience for Dwell Escape's managed properties. Highlights: 1. Ensures flawless operational start and continuity throughout the day. 2. Critical role in guest satisfaction and overall portfolio performance. 3. Manages communication, coordination, and administrative accuracy. Role Summary The Assistant Property Manager plays a critical role in ensuring the operational excellence of Dwell Escape’s managed properties. This position is responsible for maintaining communication standards, guaranteeing property readiness, supporting housekeeping and maintenance coordination, and preserving a seamless guest experience. Each shift has a defined operational rhythm, where Shift A ensures an impeccable morning launch and Shift B guarantees continuity, administrative accuracy, and portfolio stability throughout the afternoon and evening. The role directly impacts guest satisfaction, owner confidence, and the overall daily performance of the portfolio. SHIFT A – Assistant Property Manager Schedule: 8:00 a.m. – 5:00 p.m. Purpose of the Role To secure a flawless operational start each morning. Shift A sets the pace for the entire day by responding to critical messaging, coordinating housekeepers, conducting audits, and ensuring all units are prepared for check-ins with no delays. Primary Responsibilities 1. Conduct a full messaging sweep across RingCentral and Hostify between 8:00 a.m. and 9:00 a.m. 2. Confirm cleanings and assign housekeepers from 9:00 a.m. to 9:30 a.m. 3. Manage the Master Sheet, including deposit creation and payment reminders from 9:30 a.m. to 10:30 a.m. 4. Review all checklists and identify any negative reports from 10:30 a.m. to 11:30 a.m. 5. Respond to any outstanding owner messages. 6. Monitor cleanings throughout the day, applying operational pressure and ensuring quality control. 7. Ensure code changes are executed and units reach “Check-in Ready” status. 8. Deliver all check-ins at 4:00 p.m. 9. Close the shift by logging all updates and incidents in the Airtable Operations Log. Key Performance Indicator (KPI) Guest satisfaction measured through operational videos, same-day evaluations, and check-in readiness performance. SHIFT B – Assistant Property Manager Schedule: 10:00 a.m. – 7:00 p.m. On-Call Coverage: Until midnight (emergencies only) Purpose of the Role To ensure operational continuity throughout the afternoon, manage critical administrative tasks (deposits, waivers, Airbnb cases), audit listings, and close the portfolio in optimal condition by the end of the day. -Requerimientos- Educación mínima: Universidad / Carrera tecnológica 3 años de experiencia Idiomas: Inglés Conocimientos: Adherencia o cumplimiento de normas, Capacidad de asesorar, Kpis, Servicio al cliente, Supervisión de personal, Video Palabras clave: ayudante, asistente, auxiliar, aux, auxiliary, assistant, helper, aide, lider, jefe, gerente, manager, director, chief, lead, jefatura, regente