Client Outreach Specialist

Description

Summary: This role is for a Client Outreach Specialist who excels at building relationships, engaging in meaningful conversations, and uncovering client needs through active listening and curiosity. Highlights: 1. Opportunity to build genuine rapport and help immigrant families. 2. Engage in meaningful conversations and discover hidden client needs. 3. Mission-driven role focusing on connection, conversation, and curiosity. If you love people, stories, challenges, and asking great questions, this is the role for you. AG Law Firm helps immigrant families build stability, safety, and a better future in the United States. We are relentless, we think big, and we care deeply. Our BHAG: Help over 1 million immigrants secure lawful status in the next decade. To support this mission, we are hiring a Client Outreach Specialist who thrives on connection, conversation, and curiosity, someone who actually *enjoys* picking up the phone and talking to people about their lives. This is *not* your typical call\-center role. This is relationship\-building, trust\-building, future\-planning, and problem\-solving. If you love learning people’s stories, asking meaningful questions, discovering hidden needs, and helping people take their next right step, you’ll love this job! **This position is remote in Chile** **Compensation:** $5 \- $6 hourly **Responsibilities:****Client Communication \& Outreach** * Conduct daily outreach calls to former clients and prior potential clients * Start meaningful conversations to learn what has changed in each client’s life since their last interaction with the firm. * Ask thoughtful, open\-ended questions that uncover legal needs, opportunities, and potential risks. * Build genuine rapport with callers through empathy, curiosity, and active listening. **Discovery \& Needs Assessment** * Identify life events that may create new legal needs (marriage, new children, job changes, travel, immigration contact, police contact, address changes, etc.). * Explore clients’ future plans (relocation, licensing, education, travel, family changes). * Recognize red\-flag situations and notify the appropriate team members immediately. **Consultation Scheduling \& Follow\-Up** * Book consultations for clients and PNCs who require next steps. * Encourage follow\-through and reactivation of stalled matters. * Provide referrals to trusted partners when appropriate. * Maintain a positive, warm, and professional tone while motivating clients to take action. **Documentation \& CRM Management** * Document detailed notes and outcomes from each call in Monday.com. * Keep client contact information accurate and up to date. * Submit daily activity summaries, including calls completed, consults booked, and urgent issues identified. * Maintain strict adherence to confidentiality, ethics, and data integrity. **Qualifications:****Required Skills \& Experience** * **Fluent in both English and Spanish** (spoken \& written). * Strong phone presence with a warm, engaging tone. * Ability to ask great questions, listen deeply, and show genuine curiosity. * Experience in customer service, intake, call centers, or client\-facing roles preferred. * Ability to follow structured scripts while maintaining a natural conversational flow. * High emotional intelligence and the ability to handle sensitive immigration matters delicately. **Personal Characteristics** * **You love talking to people**: conversation energizes you. * **You enjoy challenges** and are motivated by uncovering information and helping others. * **You are naturally curious** and love asking follow\-up questions. * **You care about people** and strive to make them feel understood and supported. * **You are reliable, consistent, and self\-motivated** with excellent follow\-through. * **You demonstrate empathy, patience, and professionalism** in every interaction. **Technical Requirements** * Ability to work EST business hours. * Reliable internet connection and quiet workspace for calls. * Comfortable using Monday.com and phone systems (training provided). * Ability to maintain confidentiality and follow firm procedures. **About Company** We’re a mission\-driven immigration law firm focused on helping people through some of the most important and stressful moments of their lives. Our team is known for being warm, collaborative, and obsessed with making sure clients feel supported, understood, and respected. We’re big on clarity, process, and compassion, and we’re proud of the systems we’ve built to support both our staff and clients. **Our Work Culture** * **Team\-oriented:** We collaborate, help each other, and share knowledge. * **Warm and human:** We value kindness, empathy, and clear communication. * **Growth\-focused:** We support learning, skill\-building, and professional advancement. * **Proactive, not reactive:** We value initiative and ownership over waiting for instructions. * **High standards, supportive environment:** We care deeply about quality *and* people.