Job Summary: We are looking for a key player to ensure operational stability, monitor systems, manage Level 1 incidents, and coordinate escalations within a collaborative and learning-oriented environment. Key Highlights: 1. Transform the future of the financial market 2. A collaborative environment that rewards curiosity 3. An opportunity to learn from the best and solve complex challenges **At Topaz, we don’t just build technology—we transform the future of the financial market.** We are a \#Multi team of key players who turn ideas into impactful solutions. Within our Topaz Team, we foster a truly collaborative environment where your curiosity is rewarded and your potential expanded—learning from the best to solve complex challenges. Are you ready to be a key player in this evolution? We want to meet you! **Responsibilities and Duties** **Your Role as a Transformation Key Player:** You will serve as the point of contact for operational stability, acting as the first line of response to any event impacting business continuity. On a day-to-day basis, you will be responsible for: **Monitoring and supervising** system, application, and infrastructure health continuously, ensuring service availability under 7x24 operational models. **Detecting, classifying, and resolving** Level 1 incidents promptly and judiciously, applying established procedures under the ITIL framework to minimize impact duration. **Managing operational requests**, prioritizing and escalating them timely to appropriate levels, ensuring traceability and effective communication in every case. **Analyzing alerts, metrics, logs, and traces** from observability tools to identify anomalies, trends, and potential impacts before they escalate. **Documenting and recording** every event, incident, and action taken rigorously—contributing to the team’s knowledge base and continuous improvement of NOC processes. **Coordinating escalations** to Level 2 and Level 3 teams, ensuring each handover includes the necessary technical context for efficient resolution. **Participating in rotating shifts**, serving as a critical actor in the NOC’s continuous operations. **Requirements and Qualifications** **What We’re Looking for to Join Our \#TopazTeam:** Requirements: Technology or Engineering degree in Systems, Telecommunications, Electronics, or related fields Minimum 1 year of experience in **monitoring and observability** of platforms and infrastructure Knowledge and application of **ITIL** best practices for incident and request management Availability to work **rotating 7x24 shifts** Skills in customer service, time management, effective communication, and analytical thinking Desirable: We value candidates with experience in **Dynatrace, Grafana** for observability and application analysis, as well as cloud infrastructure knowledge (e.g., **AWS**) and **Rancher** expertise for containerized environments. Experience using **Jira** for ticket management and prior roles in **Level 1 support** within operations centers will be considered a differentiating advantage—as will familiarity with other monitoring and event management tools. **Additional Information** **Your experience at Topaz is our top priority.** More than benefits, we offer a supportive ecosystem enabling you to evolve, transform, and become the protagonist of your career. **Well-being That Empowers the Team:** We care for you with comprehensive health plans. We believe a healthy, supported team is the foundation for genuine **collaboration**, where we can transform together. **Continuous Evolution in Practice:** Here, your development is a **fundamental pillar**. We offer training programs and opportunities to master the technologies shaping the financial market. You’ll tackle real-world challenges to apply your knowledge and directly contribute to the **evolution** of our solution ecosystem. **Protagonism with Balance:** We give you the trust and autonomy to be the **protagonist** of your work. Benefits such as a birthday *Day Off* reflect our culture of respect and trust—allowing you to find the ideal balance to deliver **real impact**. #### **At** **Topaz**, we go beyond technological creation: **we transform how the world interacts with money.** **What’s our secret?** **Topaz One—the first global full-banking platform—designed to drive the evolution of financial institutions and propel them into new frontiers.** #### #### **We are a vibrant community of over 2000 Topazers**, deeply passionate about technology, innovation, and building disruptive solutions. Our diversity of cultures and experiences enriches our perspective and drives us to achieve extraordinary results.** #### #### **If you seek a place where your talent delivers real impact, where you can grow professionally and join a global community making history,** **join us as a Topazer!** #### **Join our team and let’s build the future of finance—together.**
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
