Sales Digitalization Analyst

Description

Summary: This role supports operational capabilities, coordinates route planning, and manages system tools for the sales team, focusing on data changes and administrative processes. Highlights: 1. Coordinate customer and employee master data changes for sales. 2. Support implementation of organizational realignments for master data. 3. Test system implementations and changes with sales and internal departments. **Job Description** ------------------- **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It With Pride.** You will implement the operational capabilities of the business and support the operational elements for the market. You will coordinate route planning, system capabilities and tools management for the sales team. **How you will contribute** You will: * Coordinate and initiate customer and employee master data changes for sales including processing of data. * Support the implementation of organizational realignments for master data and administrative processes. * Support the revision/development of relevant sales policies and administrative processes including the provision in suitable media. * Test for system implementation and system changes working closely with sales as well as various internal departments and external service providers. * Identify and implement master data simplification opportunities. **What you will bring** A desire to drive your future and accelerate your career and the following experience and knowledge: * Experience in customer service, logistics or sales support * Basic knowledge of sales systems and tools (including SAP and MS Excel) * Solid communication and problem solving skills * Ability to handle and resolve multiple queries, respond quickly and maintain composure **More about this role** The Sales Digitalization Analyst is responsible for implementing technology projects for the sales area or related areas (trade marketing, BI, etc.) together with a multidisciplinary team. They must ensure proper system functionality at the process and functional levels for all areas using it (nationally or regionally). **What you need to know about this position:** * Conduct testing and documentation of functionalities of the system(s) to be implemented to ensure correct implementation. * Meet project-defined implementation timelines. * Work with a multidisciplinary team comprising both internal company staff and various external vendors, ensuring required functionalities are present and operating in the application as expected. * Implement new distributors in the sell-out system and support its administration. * Interact daily as end-user support and with technology tool vendors to document, analyze, and resolve service and operational issues and problems—thereby ensuring technology tool functionality. * Deliver training on sales and information technology tools for the sales force when required, or for the various distributors with which the company works. Accompany sales representatives in the field during the training and stabilization phase of the tool. * Perform administration tasks for sales technology platforms and ensure their proper operation. * Maintain continuous interaction with external multidisciplinary teams (distributors, technology vendors). **Job specific requirements:** * Bachelor’s degree in Systems Engineering, Industrial Engineering, or related fields. * 2–3 years of experience in companies—preferably in fast-moving consumer goods—in sales support areas (Sales Intelligence, Sales Technology, Business Intelligence, etc.). * Experience managing, administering, and/or supporting sales force technology tools. Knowledge and experience in projects (participation in software implementation projects for commercial areas). * Intermediate–Advanced English proficiency. * Advanced Office and Excel skills; intermediate Power BI skills. * Excellent communication skills, proactivity, service and results orientation, resilience, and information analysis capability. \&\#xa;\&\#xa; No Relocation support available Business Unit Summary ### **Wacam is Mondelēz International’s Latin America presence with more than 1700 wonderful people proudly representing a diversity of cultures and nationalities. Wacam includes 13 countries: Colombia, Ecuador, Perú, Chile, Bolivia, Panamá, Costa Rica, Nicaragua, Honduras, Guatemala, El Salvador, República Dominicana, Puerto Rico. We make and distribute our global brands and local jewels such as Field, Club Social to over 190 million consumers.** Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. At Mondelez International we work under a hybrid model, in which our offices at WACAM offer us a space for connection, collaboration and co-creation, with attendance being subject to the needs of the teams themselves and/or the business. Where permitted by internal policies and local laws, new hires are required to be fully vaccinated with the COVID-19 vaccine as a condition of employment by their date of hire, unless they are granted a medical accommodation. **Job Type** ------------ Regular Sales Operations Sales