Description
Job Summary:
Lead customer relationship management by delivering an excellent value proposition to achieve customer satisfaction and loyalty, ensuring sales targets are met.
Key Highlights:
1. Lead customer relationship management and ensure customer satisfaction and loyalty.
2. Provide comprehensive advisory services to customers to foster long-term relationships.
3. Analyze performance indicator data to achieve target goals.
**PURPOSE / MISSION**
Lead customer relationship management by delivering the segment-specific value proposition with excellence to achieve customer satisfaction and loyalty, ensuring achievement of core sales objectives and budget execution.
**RESPONSIBILITIES**
\* Achieve sales budget and associated performance indicators for the role
\* Comply with Company policies at customer sites
\* Ensure proper allocation of resources in alignment with business plans
\* Analyze performance indicator data and implement necessary corrective actions to guarantee goal attainment
\* Monitor competitor activities across all categories and interpret Nielsen reports to identify environmental opportunities
\* Provide comprehensive advisory services to customers to foster long-term relationships
\* Understand and segment customers, maintaining up-to-date information and appropriately utilizing Company-provided tools
\* Manage the 7 drivers of flawless execution and conduct value-based dialogues with customers, demonstrating the benefits of these drivers
\* Take full responsibility for comprehensive health care, providing clear, truthful, and complete information regarding one's health status
\* Comply with regulations, rules, and instructions outlined in the Occupational Safety and Health Management System and the Company’s PESV (Occupational Safety and Health Policy)
\* Promptly report to the Company any latent hazards and risks present at the workplace
\* Take preventive actions against accidents, emergencies, and occupational illnesses, promptly reporting them to one's supervisor and the Occupational Safety and Health (OSH) team
\* Manage accessible risk sources by addressing both conditions and behaviors, safeguarding one's own integrity and that of colleagues
\* Report all incidents, accidents, and emergencies
\* Comply with current legal regulations on road safety
\* Participate in occupational safety and health training activities defined in the SG–SST (Occupational Safety and Health Management System) and PESV training plan.