Call Center Agent

Description

Job Summary: We are seeking a Customer Service Agent to provide efficient and timely assistance, ensuring proper appointment management and request resolution for a satisfactory customer experience. Key Highlights: 1. Telephone customer service and appointment management 2. Request resolution and KPI tracking 3. Professional growth and continuous learning We are a leading and benchmark institution in the comprehensive rehabilitation of patients, committed to excellence, innovation, and superior quality at every stage of the recovery process. We seek an Agent who delivers efficient, friendly, and timely service to Fisinova patients via the contact line, ensuring correct appointment scheduling, cancellation, rescheduling, and resolution of basic requests—contributing to a satisfactory user experience. **Requirements.** * **Education:** Technical or Technological degree in customer service and telephone support. * **Experience:** Minimum 6 months of experience in telephone customer service. **Some key responsibilities include:** * Assigning, rescheduling, and canceling medical appointments according to system availability and patient requirements, ensuring efficient scheduling aligned with Fisinova protocols. * Providing timely, accurate, and clear information regarding service offerings, locations, operating hours, and telephone or in-person procedures. * Recording, managing, and tracking patient requests, questions, or concerns, ensuring timely resolution through appropriate internal channels. * Achieving departmental key performance indicators (KPIs), guaranteeing optimal response times, customer service excellence, and high-quality telephone support. * Staying updated on operational changes, schedule updates, and other relevant developments to consistently provide truthful and current information to patients. **Additional Benefits:** * Pleasant work environment * Professional growth and continuous learning * Emotional wellness benefits **Contractual Terms:** Initial fixed-term contract, subject to renewal or conversion to indefinite term based on performance. Work Location: On-site employment