Job Summary: We are seeking an IT Support Technician to handle technical incidents and requests at the San Andrés Airport, ensuring operational continuity of equipment. Key Highlights: 1. Opportunity to work in an airport environment. 2. Flexibility to combine this role with other projects. 3. Possibility of participating in future technology projects. **Location:** Gustavo Rojas Pinilla International Airport – San Andrés, Colombia **Work Mode:** Freelance \| On-site \| Payment per visit **Job Description:** We are looking for an IT Support Technician to provide on-site technical support at the San Andrés Airport. The candidate will be responsible for handling technical incidents and requests, ensuring operational continuity of IT equipment and services according to defined service levels. **Responsibilities:** * Provide Level 1 and Level 2 (L1/L2\) technical support. * Diagnose and resolve hardware, software, and connectivity incidents. * Install, configure, and maintain computers, printers, and peripherals. * Perform installation and configuration of Windows operating systems. * Conduct preventive and corrective maintenance of equipment. * Configure and perform basic network testing. * Manage and update support tickets, documenting each intervention. * Escalate incidents when necessary and follow up until resolution. * Assist with installation and replacement of technological equipment as required. **Requirements:** * Technical or technological degree, or currently enrolled in a program related to Systems, Computer Science, or similar fields. * Minimum 1 year of experience in on-site technical support. * Proficiency in Windows 10 and 11\. * Experience in basic hardware diagnosis and repair. * Familiarity with Microsoft 365 (Outlook, Teams, Office). * Basic networking knowledge (TCP/IP, connectivity, cabling). * Experience with ticketing tools (ServiceNow, GLPI, Remedy, Jira, or similar). * Strong customer orientation and communication skills. **Preferred Qualifications:** * Basic knowledge of Active Directory. * Experience working at airports, transportation companies, or corporate environments. * Availability to provide services based on demand. **We Offer:** * Freelance engagement with payment per completed visit. * Opportunity to work in an airport environment. * Flexibility to combine this role with other projects. * Possibility of participating in future services and technology projects. Workplace: On-site employment
Valentina Rodríguez
Indeed · HR
Valentina Rodríguez
Indeed · HR
