SERVICE DESK LEADER

Description

Position Summary: We are seeking a professional for corporate network support, technical leadership, and project management, focused on ensuring the continuity and quality of technological services. Key Highlights: 1. Technical leadership and project management 2. Corporate network support at Level II/III 3. Root cause analysis and improvement proposals We seek a professional with experience in corporate network support, technical leadership, and project management, capable of guaranteeing the continuity and quality of our technological services. **What We Look for in You** * **Education:** Bachelor's degree in Telecommunications Engineering, Systems Engineering, Electronics, or related fields. Specialization and/or Master's degree in Project Management, Technology Management, or related areas. * Desired certifications in ITIL (Foundation or higher), Networking, Switching, Firewall. * **Experience:** Minimum 4 years of experience in roles related to Corporate Network Technical Support at Level II or III, experience in help desks or Network Operations Centers (NOC), as a leader, technical coordinator of service desks, TECHNICIAN, NOC, SOC. **Key Knowledge Areas:** * Fundamentals of Networking, Switching, Firewall. * Fundamentals of networking (CCNA or equivalent). * Indicator and dashboard management (Power BI or Advanced Excel). * KPI monitoring, such as MTTR (Mean Time to Repair), % compliance with preventive maintenance, and customer satisfaction levels. * Preparation of executive and operational reports on project status. * Planning of maintenance activities, scheduling, and coordination of preventive maintenance calendars for infrastructure and engineering services. * Project documentation control (minutes, plans, schedules, closures). * Support in internal or external project management audits. * Escalation management. * Root cause analysis of recurring incidents to propose improvements. * Personnel supervision. **Conditions:** * **Work Modality:** 100% On-site * **Working Hours:** Monday to Friday * **Compensation:** Between $5.000.000 and $5.500.000, depending on experience Do you meet the profile? Apply now!