Job Summary: We are looking for an Administrative Apprentice to support service standards control, ensuring excellence in interactions with our customers and proposing improvements. Key Highlights: 1. Support service standards control and excellence with customers. 2. Propose improvements in customer experience. 3. Opportunity to learn and grow professionally in a dynamic environment. Administrative Apprentice Boost your career with us! · Are you seeking your first professional experience and eager to learn in a dynamic environment? This opportunity is for you! In Colombia ESL, we are looking for an Administrative Apprentice who is eager to learn, contribute ideas, and grow professionally. What will be your mission? Support service standards control and ensure excellence in every interaction with our customers. Requirements Technical or technological student in: Administration, Marketing, Communication, Marketing, Data Analysis, or related fields Possession of authorization to begin internships (apprenticeship contract) What will you do? Audit calls and evaluate service quality Record and analyze audit information Support the preparation of reports and indicators (KPIs) Manage documentation (manuals, templates, processes) Propose improvements in customer experience Profile we seek Analytical, organized, and detail-oriented person Proactive and initiative-driven Ability to handle multiple tasks simultaneously Key Skills Active listening Excel proficiency (intermediate level) PowerPoint and Canva Presentation of ideas and reports Basic knowledge of tools such as ChatGPT Conditions Salary: SMLV + Transportation allowance EPS and ARL affiliation Contract type: Apprenticeship Working hours (in-person): Monday to Friday, 9:00 a.m. to 6:00 p.m. Saturdays, 8:00 a.m. to 12:00 p.m. Benefits Access to English license from the start of your internship Improve your English level while working!. -Requirements- Minimum education: High school diploma / Secondary education years of experience Keywords: apprentice, internship, traine, administrative