Administrative Apprentice

Description

Job Summary: We are seeking a proactive and analytical administrative apprentice to support service standard control and enhance customer experience. Key Highlights: 1. Opportunity to learn in a dynamic environment 2. Support excellence in customer service 3. Develop skills in process analysis and improvement Administrative Apprentice Boost your career with us! · Are you looking for your first professional experience and eager to learn in a dynamic environment? This opportunity is for you! In Colombia ESL, we are seeking an Administrative Apprentice who is eager to learn, contribute ideas, and grow professionally. What will be your mission? Support service standard control and ensure excellence in every interaction with our customers. Requirements Technical or technological student in: Administration, Marketing, Communications, Data Analysis, or related fields Valid approval to begin internships (apprenticeship contract) What will you do? Audit calls and evaluate service quality Record and analyze audit information Support the preparation of reports and indicators (KPIs) Manage documentation (manuals, templates, processes) Propose improvements to customer experience Profile we seek Analytical, organized, and detail-oriented individual Proactive with initiative Ability to handle multiple tasks simultaneously Key Skills Active listening Excel proficiency (intermediate level) PowerPoint and Canva Presentation of ideas and reports Basic familiarity with tools such as ChatGPT Conditions Salary: Minimum Legal Monthly Wage (SMLV) + Transportation allowance EPS and ARL affiliation Contract type: Apprenticeship Working hours (in-person): Monday to Friday, 9:00 a.m. to 6:00 p.m. Saturdays, 8:00 a.m. to 12:00 p.m. Benefits Access to English language license from the start of your internship Improve your English while you work!. -Requirements- Minimum education: High school diploma / Secondary education years of experience Keywords: apprentice, internship, trainee, administrative