Administrative Quality Apprentice

Description

Job Summary: We are seeking an Administrative Quality Apprentice to support service standard control and ensure excellence in every interaction with our customers. Key Highlights: 1. First professional experience in a dynamic environment 2. Learning and professional growth 3. Improving your English proficiency while working Administrative Quality Apprentice — Accelerate your career with us! · Are you looking for your first professional experience and eager to learn in a dynamic environment? This opportunity is for you! At Colombia ESL, we are seeking an Administrative Quality Apprentice who is enthusiastic about learning, contributing ideas, and growing professionally. What will be your mission? Support service standard control and ensure excellence in every interaction with our customers. Requirements Technical or technological student in: Administration, Marketing, Communication, Data Analysis, or related fields Authorization to begin internships (apprenticeship contract) What will you do? Audit calls and evaluate service quality Record and analyze audit data Support the preparation of reports and indicators (KPIs) Manage documentation (manuals, forms, processes) Propose improvements to customer experience Desired Profile Analytical, organized, and detail-oriented individual Proactive with initiative Ability to handle multiple tasks simultaneously Key Skills Active listening Excel proficiency (intermediate level) PowerPoint and Canva Presentation of ideas and reports Basic familiarity with tools such as ChatGPT Conditions Salary: Minimum Legal Monthly Wage (SMLV) + Transportation allowance EPS and ARL affiliation Contract type: Apprenticeship Schedule (in-person): Monday to Friday, 9:00 a.m. to 6:00 p.m. Saturdays, 8:00 a.m. to 12:00 p.m. Benefits Access to English license from the start of your internship Improve your English proficiency while working!. -Requirements- Minimum education: High school diploma / Secondary education years of experience Knowledge: Quality, Microsoft Excel Keywords: apprentice, internship, trainee, administrative, quality, qa