Customer Services Specialist

Description

Job Summary: Bia Energy is seeking a proactive and creative Energy Concierge to deliver a unique and personalized experience to its customers, ensuring their satisfaction and long-term loyalty. Key Highlights: 1. Revolutionize the energy sector by delivering a unique customer experience. 2. Be part of a team that values proactivity and innovation. 3. Build strong relationships and optimize customers' energy consumption. At Bia, we already manage energy for over 3\.700 companies across Latin America—and we're just getting started. If you're looking for more than just a job and want to join the team revolutionizing the energy sector, you've come to the right place. **The challenge you’ll solve** As an Energy Concierge at Bia Energy, your role will be to deliver a unique and personalized experience to our customers. Your goal will be to ensure their complete satisfaction and long-term loyalty. It’s not just about solving problems—it’s about anticipating and addressing their needs before they even express them. Your creativity and proactivity will make all the difference! You’ll be responsible for an exclusive group of customers, whom you’ll need to understand deeply in order to offer them customized energy solutions that enrich their experience and optimize their consumption through regular, personalized contact. Your objective will be to build strong, trust-based, and loyal relationships—always ensuring the well-being and total satisfaction of our customers. This holistic approach will enable you to guarantee exceptional service for customers—from rapid resolution of their issues to implementing preventive measures that increase energy efficiency and minimize disruptions. Additionally, you’ll have the opportunity to contribute to creating a completely innovative new customer service model within the industry. At Bia, all ideas are welcome and valued. You’ll work with an exceptional team to ensure our strategy is the most effective. ### **What You’ll Do** * Promptly and effectively resolve customer and intermediary requests during first contact—both proactively and reactively—using our application/web platform to ensure energy savings. * Gain in-depth knowledge of Bia’s products or services to provide expert advice to our customers. * Provide timely support and guidance to our customers via our service channels (email, chat, phone calls, WhatsApp, etc.), actively promoting the company’s services. * Manage and handle customer needs, complaints, and claims following Bia’s established protocols—including proactive and reactive outreach to guide users in using the application and maximizing energy savings. * Deliver excellent customer service while contributing to goal achievement. * Collaborate cross-functionally, generating synergy across all organizational areas. * Propose process improvements to optimize and enhance the customer experience. * Accurately record all customer interactions in the relevant systems/tools. * Comply with Bia’s established standards for managing and resolving requests. * Ensure the security and confidentiality of both Bia’s and our customers’ information. ### **What You’ll Need to Succeed** * Excellent spelling and verbal fluency to ensure clear and precise communication with our customers. * Prior experience in customer service or commercial management, with solid expertise in customer care and handling difficult situations. * Demonstrated relentless dedication to resolving any problem, question, complaint, or claim brought forward by our customers. * Proficiency with office productivity tools. **The DNA of the team awaiting you:** \\uD83E\\uDDE0 **Self Management.** We don’t seek employees who wait for instructions. We seek individuals who move fast, propose solutions before asking questions, and take full ownership of outcomes from start to finish. \\uD83D\\uDCA1 **Problem Solver \& Problem Seeker.** Facing problems is part of our DNA—and finding them before they escalate is too. If you get bored when everything runs smoothly, you’re a perfect fit. \\uD83C\\uDF00 **Adaptability.** A high-speed, zero-bureaucracy culture. We seek people who thrive in dynamic environments and stay focused when everything moves quickly. \\uD83E\\uDD1D **A Team Player.** At Bia, impact matters. We grow together, support one another, and team success is as much yours as it is everyone else’s. ✨ **User Centric.** The customer and the employee aren’t just business functions—they’re at the center of every decision we make. Here, we design solutions that truly matter. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.