Job Summary: We are looking for a proactive Data Analysis Apprentice to support the control of service standards, ensuring excellence in customer interactions and proposing improvements. Key Highlights: 1. First professional experience in a dynamic environment. 2. Support in controlling service standards and customer excellence. 3. Opportunity for professional growth and contribution of ideas. Data Analysis Apprentice – Accelerate Your Career With Us! · Are you seeking your first professional experience and eager to learn in a dynamic environment? This opportunity is for you! In Colombia ESL, we are seeking a Data Analysis Apprentice who is enthusiastic about learning, contributing ideas, and growing professionally. What will be your mission? Support the control of service standards and ensure excellence in every interaction with our customers. Requirements Technical or technological student in: Administration, Marketing, Communication, Marketing, Data Analysis, or related fields Valid approval to begin internships (apprenticeship contract) What will you do? Audit calls and evaluate service quality Record and analyze audit information Support the preparation of reports and indicators (KPIs) Manage documentation (manuals, templates, processes) Propose improvements in customer experience Profile we seek Analytical, organized, and detail-oriented individual Proactive and self-motivated Ability to handle multiple tasks simultaneously Key Skills Active listening Excel proficiency (intermediate level) PowerPoint and Canva Presentation of ideas and reports Basic knowledge of tools such as ChatGPT Conditions Salary: Minimum Legal Monthly Wage (SMLV) + Transportation allowance EPS and ARL affiliation Contract type: Apprenticeship Schedule (in-person): Monday to Friday, 9:00 a.m. to 6:00 p.m. Saturday, 8:00 a.m. to 12:00 p.m. Benefits Access to English language license from the start of your internship Improve your English while you work!. -Requirements- Minimum education: High School Diploma / Secondary Education years of experience Keywords: apprentice, internship, traine, data