Bilingual Host/Reservation Agent

Description

Job Summary: We are seeking a passionate Bilingual Reservation Agent dedicated to customer service to manage reservations and support the operations of our restaurants. Key Highlights: 1. Personalized attention to national and international customers 2. Table coordination and administrative/operational support 3. Focus on customer experience and exceptional service We are looking for our next Bilingual Reservation Agent! · Are you passionate about customer service and personalized attention? Join our team to deliver an exceptional experience to our customers by managing reservations and supporting restaurant operations at LUMINA. · Location: Bogotá, on-site. Availability for full-time work with flexible hours, including weekends, holidays, and night shifts. Education: Bachelor's degree in Business Administration, Industrial Engineering, International Business, Hotel Management, or related fields. English: Conversational level, B2 or higher. Experience: Minimum 2 years in similar roles. · Key Responsibilities: Manage reservations and confirm customer requests. Provide personalized attention to national and international customers. Coordinate table availability and organization. Support administrative and operational processes of the restaurant. Follow up on special requests and ensure an excellent service experience. Maintain constant communication with the operational team to ensure smooth service flow. · What We Look for in You: Experience in reservation management within restaurants, hospitality, or call centers. Strong communication, organizational, and customer service skills. Excellent personal presentation and proactive attitude. Ability to work under pressure and handle multiple requests simultaneously. Attention to detail and customer experience orientation.-Requirements- Minimum Education: University / Professional Degree 2 years of experience Languages: English Keywords: host, hostess, demonstrator, fair representative, traveling salesperson, agent, representative, agente, representante