Logistics and Customer Service Assistant

Description

Job Summary: Vitalis is seeking a Logistics Assistant to execute post-sales activities and ensure order fulfillment and customer satisfaction. Key Highlights: 1. Challenge of executing post-sales activities and order tracking 2. Coordination and tracking of returns 3. CRM management and customer communication At Vitalis, we seek the Best People for the Best Company — we have an excellent opportunity for you! We are looking for a Logistics Assistant for our team; this role will involve executing tasks arising from reports, requests, and follow-ups related to post-sales service, with the following responsibilities: • Track orders from initiation through delivery to the customer, aiming to meet the Lead Time. • Coordinate and track returns generated during the commercialization of the company’s products, and produce periodic reports. • Ensure traceability of any report or incident arising during the commercialization of our products, provided they are approved and comply with the commercial policy for each sale. • Maintain the CRM updated with delivery conditions and agreed-upon customer requirements. • Manage the communication channels established by the organization for interactions with external customers, sales force, and carriers to guarantee deliveries. Requirements: - High school diploma, technical, or commercial education. .- Minimum 1 year of experience in similar roles. - Proficiency in Microsoft Office Suite, Excel, and office productivity tools. - Location: Complejo Work Mode: On-site, Monday to Friday, 7:00 AM to 4:30 PM Contract Type: Indefinite-term contract Salary: To be agreed upon. - Requirements - Minimum Education: High School / Secondary Education 1 year of experience Knowledge Areas: Marketing, Office Productivity Tools, Reporting, Order Tracking, Customer Service, Customer Support Keywords: helper, assistant, auxiliary, aux, auxiliary, assistant, helper, aide, logistics, logistics, service, customer, customer