Bilingual Account Representative / Manager - Remote

Description

Summary: This highly proactive Account Manager role drives registrations, nurtures customer relationships, increases engagement, and ensures long-term satisfaction through account ownership and performance accountability. Highlights: 1. Key commercial and relationship-building point of contact for clients 2. Focuses on driving registrations and increasing customer engagement 3. Emphasizes account ownership, follow-ups, and performance accountability The Account Manager will act as a key commercial and relationship-building point of contact for prospective and existing clients. This role is highly proactive, focused on driving registrations, nurturing customer relationships, increasing engagement, and ensuring long-term satisfaction. The position emphasizes ownership of accounts, follow-ups, and performance accountability. Key Responsibilities - Managing Inbound Communications: Proactively handle inbound calls, emails, and messages, identifying customer needs and converting inquiries into registrations. - Account Ownership & Client Engagement: Manage a portfolio of prospective and active customers, maintaining ongoing communication to build trust, loyalty, and retention. - Customer Onboarding & Growth: Register new customers, schedule trial classes, perform structured follow-ups, and guide clients through the decision-making process. - Issue Resolution & Relationship Management: Address concerns or complaints with a solution-oriented mindset, de-escalating situations while protecting the customer relationship and business objectives. - CRM & Data Management: Accurately maintain customer information, interaction notes, and pipeline status in CRM systems. - Process & Script Adherence: Follow established communication frameworks while adapting conversations to maximize conversion and customer satisfaction. - Performance & Revenue Targets: Consistently achieve KPIs related to account conversion, registration goals, follow-up effectiveness, response times, and overall customer satisfaction. Regular Season: Monday to Thursday: 10:00 AM – 7:00 PM (1-hour lunch break) Friday: 10:00 AM – 6:00 PM (1-hour lunch break) Saturday: 9:30 AM – 2:30 PM Camp Days: Monday to Friday 8:30am to 5:30pm (1-hour lunch break) Saturday: 10:00am to to 2:00pm OR Sunday: 12:00pm to 4:00pm What do we offer: · Permanent employment contract through Michael Page Colombia. · Remote position based in Colombia. · Connectivity allowance of COP $300,000 · Access to 70+ wellness benefits provided by Michael Page.-Requerimientos- Educación mínima: Universidad / Carrera técnica 2 años de experiencia Idiomas: Inglés Palabras clave: cuentas, demostrador, feriante, viajante, agent, representative, agente, representante, lider, jefe, gerente, manager, director, chief, lead, jefatura, regente, casa, remoto, remote, teletrabajo, home