Customer Service Advisor in Call Center

Description

Job Summary: Provide personalized telephone support to users, addressing inquiries, offering effective solutions, and accurately recording information in the system. Key Responsibilities: 1. Telephone support for users. 2. Accompaniment of customers to resolve their requests. 3. Detailed record of the interaction in the system. A company located in Medellín is seeking a Customer Service Advisor for its call center team, with or without prior customer service experience—preferably in a call center environment. Academic Qualifications: Graduated technician or currently enrolled student (or on academic leave) from the second semester onward in any technological or professional program. Job Requirements: Proficiency in office tools and/or systems. Job Mission: Provide personalized telephone support to users of corporate clients’ services, addressing inquiries, offering effective solutions, and accurately recording information in the system. Responsibilities: Telephone support for users. Accompaniment of customers to resolve their requests. Follow-up on services provided. Commercial support as required by the customer. Detailed record of the interaction in the system. · Salary: Between $1,750,905 and $1,600,000 (per hour of connection) + performance-based variable pay + transportation allowance or remote work allowance + current statutory benefits. Additional Benefits: Professional growth opportunities, educational partnerships, commercial benefits portfolio, financial agreements, and wellness and development programs. Contract Type: Project-based or service contract. Work Schedule: Rotating shifts with one day off per week. Work Location: Medellín, Antioquia. Hybrid work modality. -Requirements- Minimum Education: University / Technical Program Years of Experience Keywords: advisor, asesor, service, costumer, cliente, callcenter, teleoperador, telefonista, telephonist, telefonico