Customer Service Supernumerary

Description

Job Summary: We are seeking a Customer Service Supernumerary with a strong vocation for service, empathy, and sensitivity to support families during difficult times, while impeccably coordinating funeral services. Key Highlights: 1. Strong vocation for service and empathy to support families 2. Comprehensive and sensitive coordination of funeral services 3. Personal and professional development within a solid organization We are looking for our next Customer Service Supernumerary! At Plenitud Protección S.A., we seek individuals with a strong vocation for service, commitment, empathy, and the ability to adapt to diverse work environments. Our Reason for Being We are a proudly funeral-sector (funeral pre-need) company with over 75 years of experience. Our noblest purpose is to support families during life’s most difficult moments. Therefore, we wish to be fully transparent from the outset: In this role, you will interact with families—by phone and in person—precisely when they request services following the passing of a loved one. Your primary mission will be to listen with absolute respect and warmth, provide emotional support, and manage end-to-end coordination of all funeral services to ensure flawless execution. It is a beautiful profession—but one requiring high sensitivity, maturity, and strong emotional regulation. Position Profile We seek an organized, methodical, precise professional with logical thinking who demonstrates high emotional intelligence under pressure, strong communication skills, teamwork ability, and a positive attitude toward daily challenges. The Customer Service Supernumerary must possess the flexibility and capacity to temporarily cover administrative and auxiliary roles at the Rionegro branch, ensuring operational continuity and guaranteeing timely, respectful, and empathetic family support throughout the funeral process. Requirements and Skills Minimum Education: High School Diploma / Secondary Education. Experience: 2 years in administrative, operational, or customer service roles. Knowledge: Basic administrative knowledge and intermediate proficiency in office software tools. Skills: Excellent interpersonal skills, negotiation ability, assertive communication, and strong service orientation. Availability: Full-time availability to work rotating shifts (day, night, weekends, and holidays), with one compensatory rest day per week. Working Conditions Contract Type: Indefinite-term contract (direct employment with the company). Salary: COP $2,049,310 + statutory transportation allowance. Schedule: Rotating shifts (day, night, weekends, and holidays). To ensure 24/7 service continuity, the standard weekly working schedule of 42 (forty-two) hours will be distributed extraordinarily, with daily shifts of up to twelve (12) hours, according to the agreed shift scheme: Four (4) workdays followed by three (3) rest days (43). Five (5) workdays followed by two (2) rest days (52). Six (6) workdays followed by one (1) rest day (6*1). Rotating shift schemes agreed upon based on operational needs. · Additional Benefits Extra income: Performance- and goal-based commissions. Financial wellness: Enrollment in the Employees’ Fund. Special celebrations: Shared during Christmas, Children’s Day, Funeral Workers’ Day, and other special dates throughout the year. Growth: Real opportunity for personal and professional development within a solid organization. Benefits Voucher (subject to conditions): Basic funeral plan. Enjoy your birthday off. Five days off for marriage. One day off for academic graduation. Half-day off for Halloween. Discounts through partner agreements. If empathy, responsibility, strong emotional regulation, and a heartfelt willingness to serve and support others define you—this opportunity is for you!. -Requirements- Minimum education: University degree / Technological program 2 years of experience Keywords: care, costumer, cliente