IT Infrastructure Store Support Analyst - ARA Stores

Description

Job Summary: Ensure optimal operation of store technology infrastructure through planning, execution, and monitoring of technical support. Key Highlights: 1. Define support strategies for high-quality service 2. Manage preventive and corrective maintenance 3. Develop technical procedures for incident resolution Job Mission: Ensure optimal operation of technology infrastructure across all stores through planning, execution, and monitoring of technical support activities, guaranteeing service continuity and end-user satisfaction. Main Responsibilities: Define support strategies to deliver high-quality service meeting agreed service-level agreements (SLAs) with stores. Monitor and control SLA compliance using specialized tools, applying corrective actions when necessary. Structure, plan, and execute projects related to new technology implementation and software updates in stores. Manage scheduling and execution of preventive and corrective maintenance for all point-of-sale IT equipment. Develop and document technical procedures serving as guidelines for incident resolution and system maintenance. Comply with current legal regulations related to Occupational Health and Safety Management Systems (SG-SST) and Environmental Management Systems (SGA), including authority to suspend activities affecting health or the environment. Required Profile: Academic Background: Bachelor's degree in Computer Engineering, Systems Engineering, or related fields. Essential Technical Experience: Proven experience in POS (Point of Sale) systems support, Help Desk, and Windows Server administration. Specific Knowledge: Basic networking skills and proficiency in office tools such as Excel and Word. Non-negotiable Requirement: Valid driver's license for travel between various operational locations. Soft Skills: Internal Customer Management: Ability to deliver high-quality service and maintain assertive communication with store users. Stress Tolerance: Ability to manage critical incidents in high-demand retail environments without compromising service quality. Organization and Self-Management: Ability to autonomously prioritize maintenance tasks and projects, ensuring schedule adherence without constant supervision. Teamwork: Promote knowledge sharing with other IT team members to improve departmental efficiency.-Requirements- Minimum Education: University / Professional Degree 1 year of experience Keywords: analyst, apoyo, support, soporte, tecnologias, la, informacion, it