Junior Analyst

Description

Job Summary: We are seeking a Junior Analyst for customer service, with strong communication skills and basic proficiency in office tools and CRM. Key Highlights: 1. Junior Analyst role with a focus on customer service 2. We value experience in logistics, e-commerce, or PQRS management 3. Teamwork and email/chat support We are looking for a Junior Analyst Technical Competencies: Basic proficiency in office tools (Excel, Word, Outlook). Ability to write clearly and with proper spelling (especially for email/chat support). Basic knowledge of CRM or case management platforms (Zendesk, Kustomer, Salesforce, etc.) is mandatory. Soft Skills (key for the role): Excellent verbal and written communication. Academic Qualification: Technical or technological degree or higher, or professional degree; fully virtual students welcome Experience: Minimum 6 months in customer service (in-person, telephone, chat, or email). Experience in logistics, e-commerce, or PQRS management is valued but not mandatory. Salary: Current minimum legal wage + commissions + statutory benefits Work Schedule: Sunday to Sunday with rotating shifts 44 hours per week. -Requirements- Minimum Education: University / Technical Program Less than 1 year of experience Keywords: analyst, jr, junior