Junior Systems Assistant

Description

Job Summary: A leading service company is seeking a Junior Systems Assistant to manage incidents, service requests, and provide first-level technical support. Key Highlights: 1. ITIL incident and service request management with GLPI 2. First-level technical support to users 3. Ticket registration, categorization, and tracking A leading service company requires a Junior Systems Assistant for its team. Requirements: Technical degree in Systems, Computer Science, Networking, or related fields. Experience: Minimum 6 months in ICT management; experience in first-level technical support. Responsibilities: Handle and manage first-level incidents and service requests using the GLPI tool, in accordance with ITIL processes. Register, categorize, prioritize, and track assigned tickets, ensuring complete and traceable information. Meet defined SLAs for the service desk. Escalate cases exceeding their level of authority in a timely manner. Provide technical support to users for: Computing equipment. Salary: $1,750,905 + Legal transportation allowance + Statutory benefits Schedule: Monday, 8 AM to 5 PM; Saturdays, 8 AM to 12 PM. -Requirements- Minimum education: University / Technological program Less than 1 year of experience Keywords: assistant, helper, aide, auxiliary, assistant, helper, aide, system, jr, junior