Service Point Assistant

Description

Job Summary: We are seeking a Service Point Assistant with experience in IPS (Healthcare Providers) or the healthcare sector, to provide comprehensive patient care and support commercial and marketing management. Key Highlights: 1. Experience in customer service and commercial management in the healthcare sector. 2. Comprehensive patient care and support for marketing strategies. 3. Opportunity to strengthen professional growth. Join our team! We are looking for a Service Point Assistant with at least one (1) year of experience in IPS or the healthcare sector, who wishes to contribute their talent and strengthen their professional growth in customer service and commercial management processes. Academic Qualifications Technical or technological degree in: Marketing, Commercial Management, Customer Service, Administrative Management, or related fields. Job Mission To provide timely and comprehensive care to private patients, supporting commercial management, customer follow-up, and institutional marketing strategies, ensuring a humanized and high-quality service experience. Main Responsibilities Manage private patient care via WhatsApp and other channels. Provide information on services, fees, and appointment scheduling. Conduct commercial and satisfaction follow-ups with patients. Support commercial campaigns and marketing strategies. Handle PQRS (Petitions, Complaints, Claims, and Suggestions) and route requests to the corresponding departments. Required Knowledge Proficiency in Excel. Customer service. Management of digital channels and WhatsApp. Competencies Assertive communication. Handling difficult customers. Adaptability. Creativity. Problem solving. Service orientation. Working Conditions Salary: $1,750,905 + current statutory benefits. Contract type: Fixed-term contract. Work schedule: Monday to Saturday, 7:00 a.m. to 5:00 p.m., fulfilling 44 weekly hours. Workplace: Caldas, Antioquia. -Requirements- Minimum education: University / Technical program 1 year of experience Keywords: helper, assistant, auxiliary, aux, ayudante, asistente, auxiliar, aux, service