Technician or Technologist in Technical Support, Computer Science, Systems Engineering, or Related Fields

Description

Job Summary: We are seeking a Technician or Technologist in Technical Support to provide technical assistance, diagnose hardware/software issues, and assist with equipment and network configuration and maintenance. Key Responsibilities: 1. Provide technical support via phone, email, and chat. 2. Diagnose hardware and software failures. 3. Assist with the configuration and maintenance of equipment and networks. A commercial-sector company located in Medellín is looking for a Technician or Technologist in Technical Support, Computer Science, Systems Engineering, or related fields, with 12 months of experience in technical support. The candidate will be responsible for providing technical support via phone, email, and chat; diagnosing hardware and software failures; assisting with equipment and network configuration and maintenance; and logging incidents in the ticketing system. Customer orientation, assertive communication, teamwork, and analytical skills to resolve technical issues are required. Salary: $2,000,000 Education Level: Technician or Technologist in Technical Support, Computer Science, Systems Engineering, or Related Fields Experience: 12 months Contract Type: Indefinite-term contract Work Schedule and Location: Hybrid, Medellín. -Requirements- Minimum Education: University Degree / Technical Program 1 year of experience Keywords: technician, tech, technician, technology, technology, technologist, support, support, support, engineering, engineering, system