Telephone Operations Assistant, Control Tower

Description

Position Summary: We are seeking a Telephone Operations Assistant for the Control Tower, with experience in customer service, handling inbound/outbound calls, and managing complaints, inquiries, and suggestions (PQR), requiring typing skills, a positive attitude, and the ability to work under pressure. Key Highlights: 1. Telephone customer service experience 2. Telephone communication and customer handling skills 3. Ability to work under pressure and appropriate vocal tone Seeking a Telephone Operations Assistant, Control Tower. Six months of experience in customer service campaigns, receiving and effectively managing contacts with end customers; customer reference and service, receiving and handling connected inbound and outbound calls, qualifying each customer according to the corresponding reason, receiving, supporting, and registering complaints, inquiries, and suggestions (PQR), informing customers of response time; must possess skills or knowledge in telephone communication, customer handling, typing, and use of computer tools, positive and customer-oriented attitude, verbal communication skills; ability to work under pressure, appropriate vocal tone for delivering information and communicating effectively with customers. Salary: $1.750.905 + benefits. Payments on the 15th and 30th of each month. Schedules: Availability from Sunday to Sunday, rotating shifts according to operational needs between 6:00 a.m. and 10:00 p.m. Location near Calle 68. Experience: Six months of experience in this role Education: Completed high school diploma. Applicants may be male or female. Professional personal appearance; appropriate vocal tone.-Requirements- Minimum education: High school diploma / Secondary education Less than 1 year of experience Keywords: helper, assistant, auxiliary, aux, ayudante, asistente, auxiliar, aide